VA Central Western Massachusetts Healthcare System

 

Patient Information

Before you Visit

Determine Your Eligibility
Before receiving services with VA Central Western MA Healthcare System, you should first determine your eligibility.

Schedule an Appointment
Eligible Veterans should contact the VA CWM HCS Call Center at 1-800-893-1522 to schedule an appointment with a primary care provider.

Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another Veteran during that time period.

During Your Stay or Care

Advance Directives
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time.

Patient Education
We want to assist you in learning more about your condition, how to live a healthly lifestyle, and ways to self-manage your own health.

Customer Service
A number of programs have been established at VA Central Western Massachusetts Healthcare System to assist you in the event you have a concern or complaint.

After Your Visit

Discharge Process
Now that you've been a patient, you may have some concerns after you leave.

Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance.

Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients.

Caregiver Program
VA knows your focus as a Family Caregiver is taking care of the Veteran you love. We want you to know you don't have to do it alone.