VA Central Western Massachusetts Healthcare System strives to always provide the highest quality of care to the veterans of our nation who call Northampton home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.
Patient Experience Coordinator
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
For a listing of additional contacts, please visit our phone directory.
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.