Contact the VA Central Western Massachusetts Healthcare System - VA Central Western Massachusetts Healthcare System
Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

VA Central Western Massachusetts Healthcare System


Contact the VA Central Western Massachusetts Healthcare System

VA Central Western Massachusetts Healthcare System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.

VA Central Western Massachusetts Call Center:  413-582-3027

Call the VA Central Western Massachusetts Call Center at 413-582-3027 for appointments, to contact your provider, or to ask health care questions. The Call Center serves patients enrolled for VA health care at the Northampton medical center and the outpatient clinics in Fitchburg, Greenfield, Pittsfield, Springfield and Worcester.


(All numbers are in the 413 area code)
Admissions and Discharges 584-4040, ext 2461
Appointments:  Fitchburg, Greenfield, Northampton, Pittsfield, Springfield, and Worcester clinics. 582-3027
Billing 584-4040, ext 2074
CALL CENTER: Appts, contact providers, and ask health care questions 582-3027
Operation Iraqi Freedom / Operation Enduring Freedom (Afghanistan) / Operation New Dawn Veterans Program Coordinator & Minority Veterans Program Coordinator 584-4040 ext 2027
DAV Transportation 582-3078
Dental Clinic 584-4040, ext 2300
Eligibility and Enrollment 582-3091
Former Prisoners of War (FPOW)  584-4040, ext 2039
Home Based Primary Care 584-4040, ext 6074
Laboratory 584-4040, ext 2380
Non-VA Care Billing Office 584-4040, ext 2919
Patient Advocate 582-3188
Pharmacy (Northampton) 582-3028
Physical Therapy 584-4040, ext 2268
Police, VA (Northampton)    582-3029    EMERGENCY: 911
Prosthetics 582-3127
Public Affairs Office/ Media Inquiries 582-3000
Radiology 584-4040 ext 2045
Release of Information Ph: 582-3107  FAX: 582-3138
Suicide Prevention Coordinator 584-4040, ext 2112
Transportation 584-4040, ext 2217
Veterans Benefits 1-800-827-1000
Volunteer Program 582-2340
Women Veterans Coordinator 356-0401

Contact us by E-mail
Please use the VA Inquiry page * to send an electronic inquiry.

Employment Information
If you are inquiring about employment, please visit our Careers page.


*Please note that the VA Inquiry page is intended ONLY for customer inquiries of a non-emergency nature. The Inquiry page should not be used to convey information or concerns that are emergent or that require an immediate response. For example, if you are experiencing a medical emergency (i.e. chest pain) or a psychiatric emergency (i.e. are fearful of hurting yourself or someone else), you should call 911 to obtain emergency assistance.

Inquiries to the VA Inquiry page may not be read immediately and the site is NOT to be used to obtain emergency assistance.