VA Central Western Massachusetts Healthcare System
Contact the VA Central Western Massachusetts Healthcare System
VA Central Western Massachusetts Healthcare System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.
VA Central Western Massachusetts Call Center
TOLL FREE NUMBER: 800-893-1522
Call the VA Central Western Massachusetts Call Center to speak to a representative for appointments and to contact your provider or to ask health care questions. The Call Center serves patients enrolled for VA health care at the medical center campus in Northampton and with our outpatient clinics in Fitchburg, Springfield, Greenfield, Pittsfield, and Worcester.
Press 1 for our automated system to refill prescriptions or to speak with a pharmacy representative.
Press 2 to make, change, or cancel an appointment. You can also Press 2 to relay a message to your Primary Care, Specialty Care or Mental Health provider, or to speak with a nurse.
Press 3 to apply for VA health care or to determine your eligibility for enrollment in VA health care.
Press 4 for billing questions about VA medical care and to speak to a representative regarding a bill you received from a non-VA medical provider.
OFFICE NUMBERS
| OFFICE | NUMBER |
|---|---|
| (All numbers are in the 413 area code) | |
| Admissions | 584-4040, ext 2461 |
| Appointments, Medical (Northampton, Greenfield, Pittsfield, Worcester, Fitchburg) |
584-4040 Toll Free: 1-800-893-1522 |
| Billing call center | 1-866-450-9099 |
| Operation Iraqi Freedom / Operation Enduring Freedom (Afghanistan) / Operation New Dawn Veterans Program Coordinator & Minority Veterans Program Coordinator | 584-4040 ext 2027 |
| DAV Transportation | 582-3078 |
| Dental Clinic | 584-4040, ext 2300 |
| Eligibility Clerk | 582-3091 |
| Former Prisoners of War (FPOW) Advocate - Thomas P. LeBlanc |
584-4040, ext 2039 |
| Home Based Primary Care | 731-6072 |
| Laboratory | 584-4040, ext 2380 |
| Non-VA Care Billing Office (fee service) | 584-4040, ext 2919 |
| Patient Advocate | 582-3188 |
| Pharmacy (Northampton) | 582-3028 |
| Physical Therapy | 584-4040, ext 2268 |
| Prosthetics | 582-3127 |
| Public Affairs Office/ Media Inquiries | 582-3005 |
| Radiology | 584-4040 ext 2045 |
| Release of Information | 584-4040, ext 2506 or ext 2505 |
| Suicide Prevention Coordinator | 584-4040, ext 2112 |
| Transportation | 584-4040, ext 2217 |
| Veterans Benefits | 1-800-827-1000 |
| Volunteer Program | 582-3042 |
| Women Veterans Coordinator | 584-4040, ext 2240 |
Contact us by E-mail
Please use the VA Inquiry page * to send an electronic inquiry.
Employment Information
If you are inquiring about employment, please visit our Careers page.
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*Please note that the VA Inquiry page is intended ONLY for customer inquiries of a non-emergency nature. The Inquiry page should not be used to convey information or concerns that are emergent or that require an immediate response. For example, if you are experiencing a medical emergency (i.e. chest pain) or a psychiatric emergency (i.e. are fearful of hurting yourself or someone else), you should call 911 to obtain emergency assistance.
Inquiries to the VA Inquiry page may not be read immediately and the site is NOT to be used to obtain emergency assistance.
