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VA Central Western Massachusetts Healthcare System


Contact the VA Central Western Massachusetts Healthcare System

VA Central Western Massachusetts Healthcare System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.

VA Central Western Massachusetts Call Center

TOLL FREE NUMBER: 800-893-1522

Call the VA Central Western Massachusetts Call Center to speak to a representative for appointments and to contact your provider or to ask health care questions. The Call Center serves patients enrolled for VA health care at the medical center campus in Northampton and with our outpatient clinics in Fitchburg, Springfield, Greenfield, Pittsfield, and Worcester.

Press 1 for our automated system to refill prescriptions or to speak with a pharmacy representative.

Press 2 to make, change, or cancel an appointment. You can also Press 2 to relay a message to your Primary Care, Specialty Care or Mental Health provider, or to speak with a nurse.

Press 3 to apply for VA health care or to determine your eligibility for enrollment in VA health care.

Press 4 for billing questions about VA medical care and to speak to a representative regarding a bill you received from a non-VA medical provider.


(All numbers are in the 413 area code)
Admissions 584-4040, ext 2461
Appointments, Medical
(Northampton, Greenfield, Pittsfield, Worcester, Fitchburg)
Toll Free: 1-800-893-1522
Billing call center 1-866-450-9099
Operation Iraqi Freedom / Operation Enduring Freedom (Afghanistan) / Operation New Dawn Veterans Program Coordinator & Minority Veterans Program Coordinator 584-4040 ext 2027
DAV Transportation 582-3078
Dental Clinic 584-4040, ext 2300
Eligibility Clerk 582-3091
Former Prisoners of War (FPOW) Advocate -
Thomas P. LeBlanc
584-4040, ext 2039
Home Based Primary Care 731-6072
Laboratory 584-4040, ext 2380
Non-VA Care Billing Office (fee service) 584-4040, ext 2919
Patient Advocate 582-3188
Pharmacy (Northampton) 582-3028
Physical Therapy 584-4040, ext 2268
Prosthetics 582-3127
Public Affairs Office/ Media Inquiries 582-3005
Radiology 584-4040 ext 2045
Release of Information 584-4040, ext 2506 or ext 2505
Suicide Prevention Coordinator 584-4040, ext 2112
Transportation 584-4040, ext 2217
Veterans Benefits 1-800-827-1000
Volunteer Program 582-3042
Women Veterans Coordinator 584-4040, ext 2240

Contact us by E-mail
Please use the VA Inquiry page * to send an electronic inquiry.

Employment Information
If you are inquiring about employment, please visit our Careers page.


*Please note that the VA Inquiry page is intended ONLY for customer inquiries of a non-emergency nature. The Inquiry page should not be used to convey information or concerns that are emergent or that require an immediate response. For example, if you are experiencing a medical emergency (i.e. chest pain) or a psychiatric emergency (i.e. are fearful of hurting yourself or someone else), you should call 911 to obtain emergency assistance.

Inquiries to the VA Inquiry page may not be read immediately and the site is NOT to be used to obtain emergency assistance.