Current Operating Status - VA Central Western Massachusetts Healthcare System
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VA Central Western Massachusetts Healthcare System


Current Operating Status

Situation Update

As of Sunday, August 22, 2021 1:18 PM EDT

Tracking Hurricane Henri: 
We are closely monitoring the storm's track and are prepared to respond and adapt to possible changes to the forecast. Please continue to check back for updates related to services and appointments as the storm approches.  Also see our Facebook page at

When using telehealth services, VHA will provide a first line of defense by virtually screening for COVID-19 symptoms or exposure.

Standardized screening questions are in place for all administrative call centers. At medical facilities, VHA is screening at all points of entry.  Facilities will use standardized screening questions at appointment check-in and during initial clinical screening.

In addition, VHA is strongly encouraging Veterans to call their local medical center before visiting the facility and advising Veterans to consider using VA’s telehealth and virtual care options like VA Video Connect. VA’s telehealth providers can evaluate their symptoms and provide a diagnosis and comprehensive care.  

For updates, please visit, or our Facebook page at

Facility Status

Parent Facility
VA Central Western Massachusetts Healthcare System Normal Hours
Community Based Outpatient Clinics
Fitchburg Clinic Normal Hours
Greenfield Clinic Normal Hours
Pittsfield Clinic Normal Hours
Springfield Clinic Normal Hours
Worcester Clinic Normal Hours

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-800-893-1522
  • Change Your Appointment: 1-800-893-1522
  • Media Inquiries: 413-582-3005
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: Not Available
  • Pharmacy Refill: 1-800-893-1522
  • Staff Locator: Not Available
  • Telephone Care: 1-800-893-1522
  • Main Administrative: 413-584-4040