Customer Service - VA Central Western Massachusetts Healthcare System
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VA Central Western Massachusetts Healthcare System

 

Customer Service

Patient Representative

VA Central Western Massachusetts Healthcare System strives to always provide the highest quality of care to the veterans of our nation who call Northampton home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.

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Patient Advocate
413-582-3188

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

For a listing of additional contacts, please visit our phone directory.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.

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