VA Central Western Massachusetts Healthcare System
Before you Visit
Determine Your Eligibility
Before receiving services with VA Central Western Massachusetts Healthcare System, you must first determine your eligibility and enroll.
Schedule an Appointment
Enrolled Veterans should contact the VACWM Call Center at to schedule an appointment with a primary care provider.
Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, contact the Call Center to change or cancel it. By doing this, another Veteran can use the appointment time.
During Your Stay or Care
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time.
We want to assist you in learning more about your condition, how to live a healthly lifestyle, and ways to self-manage your own health.
A number of programs have been established at VA Central Western Massachusetts Healthcare System to assist you in the event you have a concern or complaint.
After Your Visit
Now that you've been a patient, you may need additional instructions after you leave.
Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance.
Release of Information
The Release of Information (ROI) office processes requests for medical records and assists providers with completing forms for patients.
VA knows your focus as a Family Caregiver is taking care of the Veteran you love. We want you to know you don't have to do it alone.