Attention A T users. To access the menus on this page please perform the following steps.
1. Please switch auto forms mode to off.
2. Hit enter to expand a main menu option (Health, Benefits, etc).
3. To enter and activate the submenu links, hit the down arrow.
You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.
Locator
Contact
Search
Search
VA »
Health Care »
VA Central Western Massachusetts Healthcare System
» Patient Information »
Reporting Safety or Quality Issues
VA Central Western Massachusetts Healthcare System
Menu
Reporting Safety or Quality Issues
VA Central Western Massachusetts Healthcare System encourages the active involvement of patients and their families in the patient’s care as a patient safety strategy. Patients should talk to their provider about safety concerns. If they do not feel comfortable doing that, they may contact the Patient Safety Manager, Elaine Kersten, EdD, at (413) 584-4040, Ext. 2007.
The Joint Commission
Patient safety concerns can be reported to The Joint Commission:
- At www.jointcommission.org, using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website
- By fax to 630-792-5636
- By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181
