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VA Central Western Massachusetts Healthcare System


Reporting Safety or Quality Issues

VA Central Western Massachusetts Healthcare System encourages the active involvement of patients and their families in the patient’s care as a patient safety strategy. Patients should talk to their provider about safety concerns. If they do not feel comfortable doing that, they may contact the Patient Safety Manager, Elaine Kersten, EdD, at (413) 584-4040, Ext. 2007.

The Joint Commission

If you have a safety or quality of care concern which has been unresolved through hospital management, employees and patients have the right to contact The Joint Commission by dialing 1-800-994-6610 or email Disciplinary action may not be taken against any employee or patient who reports a safety or quality concern to The Joint Commission.