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VA Central Western Massachusetts Healthcare System


Reporting Safety or Quality Issues

VA Central Western Massachusetts Healthcare System encourages the active involvement of patients and their families in the patient’s care as a patient safety strategy. Patients should talk to their provider about safety concerns. If they do not feel comfortable doing that, they may contact the Patient Safety Manager, Elaine Kersten, EdD, at (413) 584-4040, Ext. 2007.

The Joint Commission

Patient safety concerns can be reported to The Joint Commission:

  • At, using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website
  • By fax to 630-792-5636
  • By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181